Whatsapp - Activities and Actions related to the Campaign

Types of activities and actions 

The activity "Sending WhatsApp" and the activities "Reading a chat message" and "Replying to a chat message" are generated as part of the action that records statuses and replies to messages.

"WhatsApp dispatch" is generated when a WhatsApp message is sent.

"Reading a chat message" is generated after receiving a status confirming the recipient's display of the message.

"Replying to a chat message" is created after receiving a text reply to our message or information about the action performed.

Parameters of the action WhatsApp dispatch

• Campaign - Campaign id translated in the customer panel into the name of the campaign
• Campaign tags - Data not saved in the action and visible in the contact history. Parameter to be used only in criteria.

Activity parameters Reading chat messages

• Campaign - Campaign Id translated in the customer panel to the campaign name.
• Campaign tags - Data not saved in the activity and visible in the contact history. Parameter to be used only in criteria.

Activity parameters Chat message response

• Chat response content - Content entered by the recipient.
• Chat response action - The name of the item on which the recipient performed the action, e.g. the label of the button clicked
• Campaign - Campaign id translated in the customer panel into campaign name
• Campaign tags - Data not saved in the action and visible in the contact history. Parameter to be used only in criteria.