Types of activities and actions
The activity "Sending WhatsApp" and the activities "Reading a chat message" and "Replying to a chat message" are generated as part of the action that records statuses and replies to messages.
"WhatsApp dispatch" is generated when a WhatsApp message is sent.
"Reading a chat message" is generated after receiving a status confirming the recipient's display of the message.
"Replying to a chat message" is created after receiving a text reply to our message or information about the action performed.
Parameters of the action WhatsApp dispatch
- Campaign - Campaign id translated in the customer panel into the name of the campaign
- Campaign tags - Data not saved in the action and visible in the contact history. Parameter to be used only in criteria.
Activity parameters Reading chat messages
- Campaign - Campaign Id translated in the customer panel to the campaign name.
- Campaign tags - Data not saved in the activity and visible in the contact history. Parameter to be used only in criteria.
Activity parameters Chat message response
- Chat response content - Content entered by the recipient.
- Chat response action - The name of the item on which the recipient performed the action, e.g. the label of the button clicked
- Campaign - Campaign id translated in the customer panel into campaign name
- Campaign tags - Data not saved in the action and visible in the contact history. Parameter to be used only in criteria.
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